Travel organisers must provide a reasoned opinion on complaints within 60 days under the revised Package Travel Directive.

Sources

• PrimaryEuropean Parliament - Revision of the package travel DirectiveThey have to acknowledge receipt of a complaint within a maximum of seven calendar days and respond to it within a maximum of 60 calendar days.
• SecondaryTravelTomorrow - Package travels: EU reaches agreement on stronger traveller protectionThey must acknowledge receipt of a complaint within seven days and provide a reasoned reply within sixty days.